Orders & Payment

Q1: How do I place an order?
A: Placing an order is easy!
1. Browse our categories and find your desired product (e.g., AirBuds, Smartwatches).
2. Select the quantity and click **"Add to Cart."**
3. Review your cart and click **"Proceed to Checkout."**
4. Enter your shipping details and select **Cash on Delivery (COD)** as your payment method.
5. Confirm your order! You will receive an order confirmation via SMS/email.

**Q2: What payment methods do you accept?**
A: We currently offer **Cash on Delivery (COD)** across Bangladesh for ultimate convenience and security. You pay in cash only when you receive your product and are satisfied with it.

**Q3: Is my personal and payment information secure?**
A: Absolutely. We take your privacy and security seriously. All personal information is encrypted and stored securely. With Cash on Delivery, your financial data is never stored on our website.

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### **Shipping & Delivery**

**Q4: Do you offer free shipping?**
A: Yes! We are proud to offer **free shipping nationwide** on all orders, with no minimum purchase required.

**Q5: How long does delivery take?**
A: We are known for our **fast delivery**. Orders placed within Sylhet city are typically delivered within **2-4 business days**. Orders outside Sylhetusually arrive within **4-7 business days**, depending on the location.

**Q6: How can I track my order?**
A: Once your order is shipped, you will receive an SMS and/or email with a tracking number and a link to monitor your package's journey in real-time.

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### **Products & Quality**

**Q7: Are your gadgets 100% original and genuine?**
A: Yes! This is the core of our promise. At BD 416 MART, every product—from our AirBuds and smartwatches to our mobile accessories—is **100% original**, sourced directly from authorized suppliers and distributors. We do not deal in counterfeit or refurbished products sold as new.

**Q8: What is your warranty policy?**
A: All our products come with a standard **brand warranty** (usually 6 months to 1 year, depending on the item). The warranty covers manufacturing defects. The specific warranty period for each product is clearly listed on its product page. Please keep your invoice safe as proof of purchase.

**Q9: What if I receive a damaged or defective product?**
A: We have a strict quality check process, but if you receive a damaged or faulty item, please contact our customer support within **24 hours** of delivery. Provide photos/videos of the issue, and we will arrange a replacement immediately under our warranty policy.

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### **Returns & Refunds**

**Q10: What is your return and exchange policy?**
A: We offer a **7-day return and exchange policy** for defective or damaged products. Please note:
* The product must be unused, in its original packaging, with all tags and accessories.
* The return must be initiated due to a manufacturing defect or receiving the wrong product.
* For change-of-mind returns, a restocking fee may apply. Please contact support for details.

**Q11: How does the refund process work?**
A: For eligible returns, once we receive and inspect the product, we will process the refund. For Cash on Delivery orders, refunds are processed via bank transfer or bKash. You will be notified as soon as the refund is initiated.

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### **Customer Support**

**Q12: How can I contact your customer service team?**
A: We are here for you! You can reach our friendly support team:
* **Phone:** 01818292465
* **WhatsApp:** 01338729035

**Our support hours are  9:00 AM - 11:00 PM, 7 days a week

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**Still have a question?**
Don't hesitate to get in touch. We're passionate about gadgets and committed to providing you with an exceptional shopping experience.